Shipping Information

At Chewpie, we offer reliable worldwide shipping to make it easy for pet lovers everywhere to shop with us.

FREE shipping is available on orders of $49 or more. For orders under $49, the applicable shipping fee will be displayed at checkout before payment.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it is placed.

Once dispatched, your order will be handed over to our shipping carrier and begin its journey to your address.

During peak seasons or holidays, processing times may extend up to 7 business days. We appreciate your patience and understanding.

Estimated Shipping Times

Please note that shipping times are estimates and may vary due to factors beyond our control, such as carrier delays, customs clearance, weather conditions, or seasonal demand.

Order Accuracy & Address Changes

It is the customer’s responsibility to ensure that all shipping information is accurate and complete at checkout.

Incomplete or incorrect addresses may result in delivery delays or order cancellations.

If our system detects a potential issue with your shipping details, our team may contact you by email for verification. If we do not receive a response, your order may be delayed or canceled.

If you notice an error in your shipping address, please contact us at support@chewpie.com within 24 hours of placing your order.

We’ll do our best to update your information, but changes cannot be guaranteed once your order has been processed or shipped.

Delivery Delays

We understand how important it is to receive your order on time, and we work to have every order delivered as quickly as possible.

Occasionally, delays may occur due to circumstances outside our control, including:

• Carrier or transportation disruptions
• Severe weather conditions
• Customs inspections or clearance delays
• Address or payment verification issues
• Increased seasonal shipping volume

While Chewpie cannot control external carrier delays, our support team will do our best to assist with tracking and delivery issues.

Lost or Stolen Packages

If your tracking information shows your package as delivered but you cannot locate it, please contact support@chewpie.com as soon as possible.

We recommend first checking around your property, with household members or neighbors, and contacting the local carrier for additional delivery information.

If necessary, our team can also assist in following up with the carrier regarding the shipment.

If a package cannot be located after investigation, available resolutions will be determined based on the circumstances of the shipment.

Shipping Policy Updates

Chewpie reserves the right to modify or update this Shipping Policy when necessary.

The policy applicable to your order will be the version in effect at the time your order is placed.

If you have any questions about shipping or your order, please contact us at support@chewpie.com