📦 Shipping Information

At Chewpie, we’re proud to offer our customers free shipping on all orders worldwide.

⏳ Order Processing Times

All orders are processed and dispatched within 1–3 business days after purchase.

An order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your address.

During peak seasons or holidays, processing may take up to 7 business days.

🌍 Estimated Shipping Times

🇺🇸 United States: 7–10 business days
🌐 Other Countries: 10–15 business days

Please note: Delivery times may vary depending on customs clearance or carrier delays, especially during holidays or peak periods.

📝 Order Accuracy & Changes

Customers are responsible for ensuring that all shipping details are correct at checkout.
Incomplete or incorrect details may cause delays or cancellations.

If our system flags an address issue, we’ll email you within 3 business days to confirm.
If no response is received, your order may be canceled.

If you need to correct your shipping information, please contact us at support@chewpie.com within 24 hours of placing your order.
We’ll do our best to accommodate changes, but once your order has been dispatched, edits may not be possible.

🚚 Delayed Delivery

While we always aim for on-time delivery, delays can occasionally occur due to:

• Carrier issues (e.g., weather, strikes, or transportation disruptions)

• Customs processing for international shipments

• Order-related issues such as product availability or payment verification

In such cases, our team will notify you and work closely with the courier to minimize delays.
Please note that Chewpie is not liable for delivery delays outside of our control.

📦 Lost or Stolen Packages

Once your order has been handed to the courier, it is outside of our direct control.

If your package is lost or stolen, please contact support@chewpie.com immediately.
We’ll assist you and follow up with the courier on your behalf.

We also recommend filing a claim directly with the courier for faster resolution. Some cases may require a police report.

While Chewpie is not responsible for lost or stolen packages, we’ll do everything possible to help resolve the issue and may offer a replacement depending on the situation.

🔄 Shipping Policy Changes

Chewpie reserves the right to modify or update this Shipping Policy at any time without prior notice.
By purchasing from us, you agree to the terms outlined in the most recent version of this policy.

We encourage customers to review this page periodically.
If you have any questions, please contact us anytime at support@chewpie.com.